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Delivery Information

  • Which countries does Clandestino ship to?

    We ship worldwide.

    How long does delivery take?

    Allow about 3 days to 10 days for shipping.

    How can I track my order?

    Once your order has been dispatched, you will receive an email containing your air waybill number to track your package and detailed information how and where you can track it.

    Is my personal information kept private?

    Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information please read our Legal Statement and Privacy Policy in full.

    What is your return policy?

    We hope you like your glasses, but in case you don’t, we have a 30 day return policy. Glasses that haven’t been used and are returned in their original packaging are eligible for a full refund. All return items must be in new and unused condition, in original packaging and accompanied with a return authorization number. To get a return authorization number, please contact Clandestino customer service at [email protected] Refunds will be issued in the form of original payment.

    What is your warranty policy?

    All Clandestino wooden sunglasses are covered by warranty for 1 year from the date of purchase. This warranty is intended to protect against manufacturer defects and it is valid only with proof of purchase from Clandestino or an authorized retailer. This does not apply to damage due to direct or indirect misuse or abuse. Clandestino reserves the right to determine if the product is covered under warranty program. Please submit all warranty claims directly to [email protected]